Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Inside the USA about 4 to 5 days. Outside the USA depends on your local carrier. It could take up to 3 weeks.
Just follow the instruction when you want to buy a vibrator and you will be automatically register.
You can change your address in your profile page.
We will send you a tracking number via USPS
All the transaction are processed via stripe. We do not keep your information in our database
Only in certain states when applicable.
Yes we do unless you live on Mars.
The package will be discrete and it will come in one package if you order more then one item.
If you need to swap an item
Returns and Exchanges
Since this is a sex toy we have a no return policy. I am sure you would not like to have a product that was returned.
No problem. Return it and we will send you the right one.
Contact us and we will fix the issue.
Send us an email and follow the instructions.
Talk to Samantha. She is often online. You can also email her at Samantha@vibrag.com
Please let us know as soon as possible.
Send us an email. If the order was not processed then we can always change it.
Yes. Let us know by email.